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How Incidence Response is Managed Using Security Standard Operations Procedure Incident response is an act of addressing and managing the outcome of a security breach or an incident following an organized approach. The objective of applying an incident response is to manage the situation that would limit the incurred damage, as well as reducing costs and recovery time. In specific terms, the incident response includes a policy that defines the component of what an incident is and a step procedure to be observed when an incident occurs. The computer incident team, security, IT staff, representatives from the legal, human resources and public relations departments make up the organization’s incident response. SANS (SysAdmin, Audit, Network and Security) Institute, a world-class security operations center, in their experiences in handling computer incidents, they have offered these steps to address an incident effectively.
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It is the main duty of an organization to prepare and educate users and the IT staff of the importance of updated security measures and train them how to respond to computer and network security incidents properly and quickly.
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It is also imperative to create an incident response team who will take proper action on an incident, so that their task is to determine first if an incident constitutes one and act on it. If the team finds out that the incident is a security incident, they can contact CERT (Computer Emergency Response Team) Coordination center, which can track the internet security activity and has current information on viruses and worms. The team continues to determine as to how far has the problem spread over the systems and devices and contains the spreading by disconnecting the affected areas in order to prevent further damage. When the team validates the origin of the incident, this is followed by eradicating the root cause and all traces of the malicious code. After eradicating the root cause and traces of the malicious code, the data and software are restored from the already clean, backup files, making sure that no vulnerabilities remain and that systems are monitored for any sign of recurrence. The team evaluates on the incident and how it was handled and make recommendations as basis for future response and for preventing recurrence. It is vital for an organization to hire qualified IT employees who has the training to handle computer incidents, such that they can fill in the role of incident responders and security operations center analysts when the organization puts them as a team to handle incident problems. Large corporations with extensive networks put premium on outsourcing security providers or contracting specialists to help them in their incident problems. In most organizations, it is a mix team up of their in-house incident team in collaboration with an outsourced security analysts. Whatever is the mix up teaming, it is still vital that the organization requires global security standard training of its in-house incident response team from a reputable security provider.