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How to Find the Right Small Business Phone System When running a small business, choosing a phone system may not be at the top of your priorities. Even if you are successful in business, you may not be paying attention to the important role that the phone system plays. However, when you want to install a new system, you will be shocked at the wide choices available in the market. Small business phone systems come in all shapes and sizes. The systems have various features that may or may not be beneficial for your business. With the many types of systems available in the market, it can be challenging to know which one to go with. Below is an overview of the major types of business systems. Small Business Phone Systems When you start researching, you will find two basic types of phone systems. One of the types is the Private Branch Exchange, also known simply as PBX. These systems usually have dedicated operators. Today, you will find PBX phones in all sizes. The phone systems are ideal for many businesses and are also affordable.
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The key system is another small business phone system you can go for. With this phone system, you can control other phones in the unit using a key. With the key system (KSU), you can control features such as voice mail on every phone in your business. The KSU ensures that any phones in your business are not in use at the same time.
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KSU systems allow dialing of phones in your business through an extension number. A KSU system allows you to monitor how the system is functioning to determine whether the needs of the specific users in your office are met. You can expand the capabilities of the KSU with various communication software. Many small businesses use KSU and PBX phone systems. The technology of these two systems are the same. A few years ago, PBX systems used more advanced technology than KSU systems. However, the systems share the same technology today. You will also come across phones that have the same features that PBX and KSU systems have. The phone systems are called “hybrids” and can be easily adjusted to meet the unique needs of your company. If your business has less than 10 employees, it would probably be good to go with a KSU-less system. This system has the features and functions of a KSU system. However, it lacks a central unit. Unlike is the case with most conventional phone system, you do not have to wire a KSU-less system to the building. Moreover, in case your business shifts to a new building, you can move with the phone system.